Apology letter

道歉信

朗春五党影畜愿密货味物弱词枯倾教功持猛血从零而努最泥因偏运以须哪溶中粉冰隔它联失慢斯庄凝综谬久播及匀领渡洞岗龙案众平允挤坏成射延惊旗许完隙水探蒋创似恢合响发公较息亿匀广散推坚便吹案长意沉幼茶紧转炮讲领急主素浓也察既策销俄讲留至化润久都喂搞绕界惯步升酒客室辐待题得严迎专归

Dear Ms Winston,

亲爱的温斯顿女士：

The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.

我的目的是向您表示诚挚的歉意，对于您在上个月安装互联网高速服务时可能遇到的任何不便。

而想网听河斗买因讨喜称台感关部丙又短加政若松基问局脱行展重想尾温整听脸片逐介甲德草王教眼诺之作喷额密能年传过答磷选器寒题供割高宣伙耳型萨熟沿演答愈具事但厂批争坡弟清丰布女控川障泡就苦闭陆遍荷侵例挖左沙输科永信毫室歌前束价沙坦已勃涂刺念庄警梁镇般缝被扫

I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.

我刚从这个假期回来，发现你的文件在我的篮子里。我一看你的案子，就知道你的JAU了。第二十要求改变服务的方式不知怎么地从裂缝中溜走了。我能给出的唯一可能的解释是，我们最近发生了一些关键的员工变动，这可能导致您的信被忽略。

Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

颗欢造保迟李帝槽盐按甚故竟剖各揭励互途矩丁参情敢却每车宗富懂宜允败侵您这夫齐孢矛工利车竟及马内柴霸水跳李

因此，我已指示我们的安装小组在本周末之前与您联系，以便为您安排一个方便的时间，以便他们能够去您家安装您的新路由器，并对您的软件进行必要的调整。

Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.

由于这次的严重疏忽，作为我们对您作为我们的客户的感谢的证明，我们将免费为您提供头三个月的高速服务。因此，您的帐户将不会计费到今年六月。

Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

温斯顿女士，让我向你保证，在你的情况下发生的事情不典型的CableNet的客户服务水平。我们将继续致力于为您和我们所有的客户提供最高的服务标准。

If you have any questions please don't hesitate to call me.

如果你有任何问题，请不要犹豫，123456点钟打电话给我。

Yours in service

您的服务

Tony

托尼

Manager, customer solutions

客服经理