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Dear Manager: Much to my regret I write this to place a complalnt against your bad delivery service of your company. The Samsung tape recorder model number JB/4703 that I ordered from your company on Nov. 1 arrived yesterday. The serial number of the machine is 4703 -0641. I am sorry to report that the recorder has been badly damaged. There was no unusual damage to the packing case but when I opened it I fimnd that the lid of the recorder had been cracked and that thefront surface of the machine had been scratched. Since there was such damage to the goods I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold on to this recorder until I hear from you.Sincerely yours Jonathan Edwards